National Energy Board Service Standards Results 2016–2017

Service Standards and Results

Service Standards

Service Standard Results
2016-17

Participant Funding

  • 80% of funding decisions are provided within 30 days of a complete application or application deadline

Participant Funding

  • 86 funding decisions: 70% completed within 30 days

Hearing Recommendations

  • 80% of Reasons for Recommendation/Decision completed within 12 weeks following a public hearing

Hearing Recommendations

  • 136 decisions: 81% completed within 12 weeks following a public hearing

Export/Import authorizations

  • 100% of new short-term oil and/or petroleum export orders processed within two working days
  • 100% of new short-term NGL export orders processed within two working days
  • 100% of all short-term natural gas import and export orders processed within two working days

Export/Import authorizations

  • New short-term oil and/or petroleum export orders – 17 received: 100% processed within two working days
  • New short-term NGL export orders – 24 received: 100% processed within two working days
  • Short-term natural gas import and export orders – 201 received: 100% processed within two working days

Electricity export permits

  • Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days following the completion of the Notice of Application/Directions on Procedures period
  • Category B (complexity of issues considered moderate): 80% of decision released within 90 calendar days following the completion of the Notice of Application/Directions on Procedures period

Electricity export permits

  • Category A: 12 received: 100% of decisions released within 40 calendar days
  • Category B: 1 received -100% decisions released within 90 calendar days

Landowner Complaints

  • Respond with initial course of action: 100% responded to within ten calendar days

Landowner Complaints

  • 10 files: 100% responded to within ten calendar days

Onshore Pipeline Regulations and Processing Plant Regulations audits

  • 80% of draft audit reports sent to the audited company within twelve weeks of field work completion
  • 80% of final audit reports sent to the audited company within twelve weeks of receiving the company’s comments on the draft report

Onshore Pipeline Regulations and Processing Plant Regulations audits

  • 6 audits: 100% of draft audit reports released within twelve weeks of field work completion
  • 66 final audit reports: 100% of the final audit reports completed within twelve weeks of receiving the company’s comments on the draft report

Financial audits

  • 80% of draft financial reports sent to the audited company within eight weeks of completing field work
  • 80% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Financial audits

  • 1 draft financial report: 100% of draft audit reports released within 8 weeks of completing field work.
  • 1 final financial audit report: 100% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Non-hearing Section 58 applications

  • Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days
  • Category B (complexity of issues considered moderate): 80% of decisions released within 90 calendar days
  • Category C (complexity of issues considered major): 80% of decisions released within 120 calendar days

Non-hearing Section 58 applications

  • Category A: 3 received: 100% of decisions released within 40 calendar days
  • Category B: 15 received: 100% of decisions released within 90 calendar days
  • Category C: 7 received: 78% of decisions released within 120 calendar days

Canada Oil and Gas Operations Act applications

Well drilling applications

  • 100% of decisions rendered within 21 calendar days of receiving a complete application

Applications to alter the condition of a well

  • 100% of decisions rendered within 21 calendar days of receiving a complete application

Geological and geophysical applications

  • 100% of decisions rendered within 30 calendar days of receiving a complete application

Canada Oil and Gas Operations Act applications

Well drilling applications

  • n/a

Applications to alter the condition of a well

  • 18 received: 100% of decisions rendered within 21 calendar days

Geological and geophysical applications

  • n/a

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Commercial Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • n/a

Commercial Discovery Applications on frontier lands

  • n/a

Library Requests

  • 90% of requests responded to within one working day

Library Requests

  • 691 requests: 90% of requests responded to within one working day
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