ARCHIVED - National Energy Board Service Standards Results 2012-13

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Service Standards Service Standard Results
2012-13

Hearing Recommendations / Decisions

  • 80% of Reasons for Recommendation/Decision completed within 12 weeks following a public hearing

Hearing Recommendations / Decisions

  • 5 decisions: 80% completed within 12 weeks following a public hearing

Export/import authorizations

  • 100% of new oil and/or petroleum orders processed within two working days
  • 100% of new NGL orders processed within two working days
  • 100% of all natural gas import and export orders processed within two working days

Electricity export permits

  • Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days following the completion of the Notice of Application/Directions on Procedures period
  • Category B (complexity of issues considered moderate): 80% of decision released within 90 calendar days following the completion of the Notice of Application/Directions on Procedures period

Export/import authorizations

  • New oil and/or petroleum orders - 33 received: 100% processed within two working days
  • New NGL orders - 11 received: 100% processed within two working days
  • Natural gas import and export orders - 215 received: 100% processed within two working days

Electricity export permits

  • Category A: 8 received: 88% of decisions released within 40 calendar days
  • Category B: 1 received: 100% of decisions released within 90 calendar days

Landowner Complaints

  • Respond with initial course of action: 100% responded to within ten calendar days

Landowner Complaints

  • 7 files: 100% responded to within ten calendar days

Onshore Pipeline Regulations, 1999 audits

  • 80% of draft audit reports sent to the audited company within twelve weeks of completing field work
  • 80% of final audit reports sent to the audited company within twelve weeks of receiving the company’s comments on the draft report

Onshore Pipeline Regulations, 1999 audits

  • 4 audits: 100% of draft audit reports released within twelve weeks of field work completion
  • 6 final audit reports: 67% of the final audit reports completed within twelve weeks of receiving the company’s comments on the draft report

Financial audits

  • 80% of draft financial reports sent to the audited company within eight weeks of completing field work
  • 80% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Financial audits

  • 1 draft financial report: 100% of draft financial reports sent within eight weeks of completing field work
  • 1 final financial audit report: 100% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Non-hearing Section 58 applications

  • Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days
  • Category B (complexity of issues considered moderate): 80% of decisions released within 90 calendar days
  • Category C (complexity of issues considered major): 80% of decisions released within 120 calendar days

Non-hearing Section 58 applications

  • Category A: 2 received: 100% of decisions released within 40 calendar days
  • Category B: 18 received: 100% of decisions released within 90 calendar days
  • Category C: 9 received: 100% of decisions released within 120 calendar days

Canada Oil and Gas Operations Act applications

Well drilling applications

  • 100% of decisions rendered within 21 calendar days of receiving a complete application

Applications to alter the condition of a well

  • 100% of decisions rendered within 21 calendar days of receiving a complete application

Geological and geophysical applications

  • 100% of decisions rendered within 30 calendar days of receiving a complete application

Canada Oil and Gas Operations Act applications

Well drilling applications

  • 4 received: 100% of decisions rendered within 21 calendar days

Applications to alter the condition of a well

  • 4 received: 100% of decisions rendered within 21 calendar days

Geological and geophysical applications

  • 3 received: 100% of decisions rendered within 30 calendar days

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Commercial Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • 0 received

Commercial Discovery Applications on frontier lands

  • 1 received: 0% of decisions rendered within 90 calendar days

Library Requests

  • 90% of requests responded to within one working day

Library Requests

  • 1,048 requests: 91% of requests responded to within one working day
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