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Post Hearing Survey Results 2002-2003

Introduction
Hearings held in 2002-2003
Hearing Order
Information Request Process
Hearing Logistics
Hearing Process
Environmental Assessment
Language Services
Hearing Transcripts
On-line Broadcast
NEB Staff
Overall Satisfaction
Participants
Follow-up Actions

Introduction

The Board is committed to providing quality services to Canadians and to meeting the evolving needs of the public to engage in NEB matters. One way in which the Board ensures continuous improvement in these areas is to encourage those involved in our hearing process to complete a post hearing survey. At the conclusion of a hearing, surveys are sent to those on the Board's registered parties list (e.g. applicants and intervenors).

The feedback received from hearing participants is then compiled and used to review current practices and procedure pertaining to the hearing process. The goal of the survey is to measure participants' satisfaction with the Board process, information and interaction; it is not designed to measure parties' satisfaction with the hearing outcome.

Hearings held in 2002-2003

The following are survey results from hearings that concluded between 1 April 2002 and 31 March 2003. They include:

Georgia Strait Crossing Pipeline Ltd. (GSX)
Westcoast Grizzly Extension Pipeline (Grizzly)
Province of New Brunswick (Province of NB) Short-term Export Order Procedures
Westcoast Southern Mainline Expansion (T-South)
Maritimes &Northeast (M&NP) Pipeline Capacity Expansion
TransCanada PipeLines Ltd. (TCPL) Tolls and Tariffs
NewBrunswick Power Corporation (NB Power) International Power Line

1. GSX (GH-4-2001)

In April 2002, the National Energy Board held a public hearing on an application from Georgia Strait Crossing Pipeline Limited to construct and operate the Canadian portion of a natural gas pipeline from Sumas, Washington, across the ocean floor of Georgia Strait to a landfall point near Cobble Hill on Vancouver Island. The hearing was held in Sidney, British Columbia.

2. Westcoast Grizzly (GH-2-2002)

In June 2002, the National Energy Board held a public hearing on an application from Westcoast Energy Inc. to extend the Grizzly Raw Gas Transmission System and to construct the Weejay Lateral in British Columbia and Alberta. The hearing was held in Chetwynd, British Columbia.

3. Province of NB (MH-2-2002)

In July 2003, the National Energy Board held a public hearing on an application from the Province of New Brunswick requesting that the Board hold a public hearing to establish a set of rules on natural gas exports. The proposed rules would apply when the Board considers applications for short-term export orders for incremental supplies of Scotian offshore natural gas when those supplies cannot meet both Canadian requests for service and the exporter's plan for selling them in the United States. The hearing was held in Fredericton, New Brunswick.

4. T-South (GH-1-2002)

In July 2002, the National Energy Board held a public hearing on an application from Westcoast Energy Inc. (Westcoast) to expand its Southern Mainline natural gas pipeline system in British Columbia. The Southern Mainline system starts approximately 40 kilometres south of Chetwynd, British Columbia and extends south to Huntingdon, British Columbia. The hearing was held in Chilliwack, BC.

5. M&NP (GH-3-2002)

In September 2002, the National Energy Board held a public hearing on an application from Maritimes & Northeast Pipelines Management Ltd. to construct additional facilities on its natural gas pipeline system in Nova Scotia and New Brunswick. The hearing was held in Saint John, New Brunswick.

6. TransCanada (RH-1-2002)

In February 2003, the National Energy Board held public hearing for an application from TransCanada PipeLines Limited for approval of new tolls it may charge for the period 1 January to 31 December 2003 on its mainline system. The hearing was held in Calgary, Alberta.

7. NB Power (EH-2-2002)

In March 2003, the National Energy Board held a public hearing for an application from the New Brunswick Power Corporation to construct and operate a 95 kilometre international power line which would run from the existing transmission terminal at the Point Lepreau Generating Station to a point on the Maine-New Brunswick border west of St. Stephen, NB. The hearing was held in Saint John, New Brunswick.

Hearing Order

The Hearing Order is the document which contains details about a particular hearing and directions on how to participate. It is issued prior to the hearing and includes information such as: date, time, location, description of the application, list of issues to be raised at the hearing and a preliminary list of parties. Knowing what participants think about information contained in the Hearing Order allows the Board to determine whether it clearly meets the information needs of interested parties.