Checklist and Contacts

If you are wondering:

  • Why is calling/clicking before you dig so important?
  • Who should be calling/clicking?
  • What kinds of projects should trigger a locate request?
  • When should you call/click?
  • Where can you get more information?
  • How do you contact the one-call notification centre?
  • Safety Check List

Why is calling/clicking before you dig so important?

Accidental damage to pipelines and other buried infrastructure can have serious consequences for people, property and the environment. The best way to find out if you have pipelines in the vicinity of your project is to contact a one-call notification centre; the national web portal for one-call notification centres in Canada is www.clickbeforeyoudig.com. It's free and it’s the law . All pipeline companies regulated by the NEB are required to register their pipelines with one-call notification centres, so it is the most effective way to ensure that you will not damage a pipe or other buried infrastructure.

Who should be calling/clicking?

Contractors, landowners / tenants, municipal planners, utility companies or landscapers should all contact the one-call notification centre. In other words, anyone who is planning a ground disturbance or a construction project near a federally regulated pipeline or any other type of buried infrastructure.

Heavy machinery digging up street pavement

What kinds of projects should trigger a locate request?

You must make a locate request when a ground disturbance or construction of a facility is being planned on the pipeline right of way or within the 30-metre prescribed area (also called the safety zone) measured perpendicularly from the centreline of the pipe. Examples of such activities include planting / tree removal, installing a fence/deck/pool/shed, digging / clearing a ditch, and landscaping, etc.

Remaining in communication with the people doing the work is essential. If you have hired a contractor, provide them with the instructions from the pipeline company and ensure that these instructions are understood or ensure that they have contacted the pipeline company for the required consent and safety instructions.

30-Metre Prescribed Area

30-Metre Prescribed Area

Pipeline company consent is required for any ground disturbance within the 30-metre prescribed area (safety zone), or the construction of a facility on the pipeline right of way.

When should you call/click?

Contacting the one-call notification centre during the planning stage of your project will ensure that the pipeline locate can be done at a time that is convenient for you and is not likely to cause a delay in the project's schedule. Should you need to change your plans after having received the go-ahead from the company, you must contact them again to ensure your revised project still meets safety requirements.

Where can you get more information?

Contact the one-call notification centre in your area to request additional information; you can find out which one-call notification centre provides service to your area at www.clickbeforeyoudig.com. The one-call notification centre will give you information on the buried infrastructure in your project area, including all pipelines regulated by the NEB. Otherwise, you can look on the pipeline company’s website for general information including their contact information. In the Northwest Territories, you must contact the pipeline company directly as there is no one-call notification service available.

Pipeline companies can determine if your project can proceed safely or if it has the potential to cause damage to the pipeline. According to the NEB Pipeline Damage Prevention Regulations (DPRs), the pipeline companies are obligated to have a public awareness program in place that accomplishes the following:

Damage Prevention rogram Requirements
Pipeline company obligations Regulatory Reference
National Energy Board Pipeline Damage Prevention Regulations – Authorizations and National Energy Board Pipeline Damage Prevention Regulations – Obligations for Pipeline Companies (DPRs)

The company must develop, implement and maintain a Damage Prevention Program that includes

  • a Public awareness program,
  • land use monitoring,
  • a process to ensure timely response to locate requests.
  • locate standards, and
  • a process for managing requests for consent to construct a facility across, on, along or under a pipeline, to engage in an activity that causes a ground disturbance in the prescribed area or to operate a vehicle or mobile equipment across the pipeline.

DPR – Obligations of Pipeline Companies, section 16

If a pipeline company receives a request for the written consent to construct a facility across, on, along or under a pipeline, to engage in an activity that causes a ground disturbance in the prescribed area or to operate a vehicle or mobile equipment across the pipeline, the pipeline company must, within 10 working days after receiving the request, inform the person that made the request whether the consent has been granted or refused and, in the case of a refusal, the reasons for the refusal.

DPR – Obligations of Pipeline Companies, section 3(1)

If a pipeline company receives a request to locate its pipes from a person that intends to construct a facility across, on, along or under a pipeline or engage in an activity that would cause a ground disturbance within the prescribed area, the pipeline company must, within three working days after the day on which the request is made, or any longer period agreed to by the pipeline company and that person,

  • inform the person, in writing, of safety practices to be followed while working in the vicinity of its pipes and, in case of a ground disturbance, within the prescribed area;
  • mark the location of its pipes in the vicinity of the proposed facility or the prescribed area at maximum intervals of 10 m along each pipe using markings that are clearly visible and distinct from any other markings that may be in the vicinity of the proposed facility or the prescribed area; and
  • provide information to the person that clearly explains the significance of the markings.

DPR – Obligations of Pipeline Companies, section 6(1) (a)-(c)

The pipeline company must carry out any inspections that are necessary to ensure the pipeline’s continued safety and security during an activity that causes a ground disturbance within the prescribed area.

DPR – Obligations of Pipeline Companies, section 8

If permission is denied or delayed by the pipeline company, you may apply to the NEB for a review of your request.

How do you contact the one-call centre?

To find the one-call notification centre serving your area, go to www.clickbeforeyoudig.com. The website gives you contact information for one-call notification centres across Canada and links to make online locate requests.  

One-call notification centres

National web portal for one-call notification centres in Canada: www.clickbeforeyoudig.com
This portal will also tell you where you have to contact the pipeline companies directly.

Call or click before you dig!  Contact your one-call centre.
British Columbia
www.bconecall.bc.ca
BC One Call: 1-800-474-6886
Ontario
www.on1call.com
Ontario One Call: 1-800-400-2255
Alberta
albertaonecall.com
Alberta One Call Corporation: 1-800-242-3447
Québec
www.info-ex.com
Info-Excavation: 1-800-663-9228
Saskatchewan
www.sask1stcall.com
Sask First Call: 1-866-828-4888
Atlantic Canada
www.info-ex.com
Info-Excavation: 1-866-344-5463
1-800-663-9228
Manitoba
www.clickbeforeyoudigmb.com
Click Before You Dig MB: 1-800-940-3447
 
Contact the pipeline company directly in the Northwest Territories.

Here are some safety steps to incorporate into your project planning. It doesn't matter whether you are a landowner, a contractor or a municipal planner - working safely around pipelines is in everyone's best interest.

Safety Checklist

SAFETY CHECKLIST when planning activities near a pipeline:

  1. Plan your activity. Identify the precise location of your work, check records for evidence of pipeline easements or other buried facilities.
  2. Go to the site and look for pipeline warning signs or pipeline marker posts.
  3. Contact the pipeline company and obtain a copy of the pipeline company’s guidelines for constructing a facility, conducting activities causing a ground disturbance, or crossings in the vicinity of a pipeline.
  4. Obtain the pipeline company’s written consent for the construction of facilities across, on, along or under a pipeline, conducting activities causing a ground disturbance in the prescribed area, or crossing a pipeline with a vehicle or mobile equipment.
  5. Make a locate request at least three working days before the day on which the construction or ground disturbance activity is started, by calling the one-call centre, or by calling the pipeline company where there is no one-call centre, to have the pipe located and marked.
  6. Be on site when the pipeline is located, and know the meaning of the pipeline markings.
  7. Review NEB requirements with all persons working on your behalf, including employees, contractors and subcontractors, to ensure they are aware of their obligations. Keep documents with safety requirements and guidance on site.
  8. Expose the pipe by hand digging or other acceptable excavation techniques accepted by the pipeline company prior to any mechanical excavation within three metres of the pipe. Follow the instructions of the pipeline company’s authorized field representative.
  9. Notify the pipeline company prior to backfilling over the pipe or facilities, where the pipe or facilities have been exposed. Follow the instructions of the pipeline company’s authorized field representative.
  10. IMMEDIATELY NOTIFY THE PIPELINE COMPANY IF YOU COME INTO CONTACT WITH THE PIPE! A small scratch or dent in the pipe’s coating can impact the long term safety of the pipe and must be assessed by the pipeline company.

Whenever you're planning a project that involves digging, plan for safety first!

Protect people and property. Call Before you Dig! Here are some safety steps to incorporate into your project planning. Whether you are a homeowner, a contractor or a municipal planner, working safely around pipelines is in everyone's best interest.

Following these steps will help to ensure that your project will proceed safely.

 

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