Service Standard for Short-Term Oil, Propane, and/or Butane Export Order Renewal Decision

Service standard:

Issue a decision on complete applications for the renewal of a short-term oil, propane, and/or butane export order by December 31 of the year of the order’s renewal.

Performance target:

The target for achieving this standard is set at 100% under normal circumstances.

Performance results:

Performance results are calculated on a calendar-year basis.

Performance Reporting

Performance Reporting
Standard Target 2014 2015 2016 2017
Issue a decision on complete applications for the renewal of a short-term oil, propane, and/or butane export order application by December 31 of the year of the order’s renewal. 100% 100% 100% 100%  

Applying for a short-term oil, propane, or butane export order:

Applying for a short-term oil, propane, or butane export order renewal:

  • Each September, the National Energy Board sends out a renewal call letter to all current holders of Short-Term Oil, Propane, or Butane Export Orders.
  • Order holders must reply to the Board by the first Monday of November to ensure that their renewal is processed by December 31.

Note:

The NEB’s assessment of applications for short-term oil, propane or butane export order renewals includes an evaluation of applicant information. There may be circumstances where confirmation of acceptability of the application requires additional evaluation by the NEB. In such circumstances, the NEB may require additional time to make a decision on issuance of an order. In these cases, the NEB will keep the applicant advised of the anticipated timeline for completion of the assessment.

Telephone: 1-800-899-1265
Email: info@neb-one.gc.ca

Service feedback:

If you believe the NEB is not meeting its performance standards, please call the NEB at 1-800-899-1265 or email info@neb-one.gc.ca.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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