National Energy Board Service Standards Results 2017–2018

 

Service Standards and Results

Service Standards

Service Standard Results 2017–2018

Participant Funding

  • 80% of funding decisions are provided within 30 days of a complete application or application deadline

Participant Funding

  • 35 funding decisions: 100% completed within 30 days

Hearing Recommendations/Decisions

  • 80% of Reasons for Recommendation/Decision completed within 12 weeks following a public hearing

Hearing Recommendations/Decisions

  • 19 decisions: 84% completed within 12 weeks following a public hearing

Export/Import authorizations

  • 80% of short-term order decisions made within two working days of receipt of complete applications (excludes renewals)

Export/Import authorizations

  • 199 received: 99% of decisions released within two working days.

Electricity export permits

  • 80% of decisions released within target following the completion of the Notice of Application/Directions on Procedures period
    • Category A within 40 calendar days
    • Category B within 90 calendar days
    • Category C no service standards

Electricity export permits

  • 8 received: 100% of decisions released within targeted timelines.

Landowner Complaints

  • Respond with initial course of action: 100% responded to within ten calendar days

Landowner Complaints

  • 22 files: 100% responded to within ten calendar days

Onshore Pipeline Regulations and Processing Plant Regulations audits

  • 80% of draft audit reports sent to the audited company within twelve weeks of field work completion
  • 80% of final audit reports sent to the audited company within twelve weeks of receiving the company’s comments on the draft report

Onshore Pipeline Regulations and Processing Plant Regulations audits

  • 4 audits: 100% of draft audit reports released within twelve weeks of field work completion
  • 8 final audit reports: 100% of the final audit reports completed within twelve weeks of receiving the company’s comments on the draft report

Financial audits

  • 80% of draft financial reports sent to the audited company within eight weeks of completing field work
  • 80% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Financial audits

  • 5 draft financial report: 100% of draft audit reports released within 8 weeks of completing field work.
  • 4 final financial audit report: 100% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Non-hearing Section 58 applications

  • 80% of decisions released  by the target date from the application complete:
    • Category A within 40 calendar days
    • Category B within 90 calendar days
    • Category C within 120 calendar days

Non-hearing Section 58 applications

  • 41 received: 98% of decisions released within targeted timelines.

Canada Oil and Gas Operations Act applications

Well drilling applications

  • 100% of decisions rendered within 21 calendar days of receiving a complete application

Applications to alter the condition of a well

  • 100% of decisions rendered within 21 calendar days of receiving a complete application

Geological and geophysical applications

  • 100% of decisions rendered within 30 calendar days of receiving a complete application

Canada Oil and Gas Operations Act applications

Well drilling applications

  • n/a

Applications to alter the condition of a well

  • 5 received: 100% of decisions rendered within 21 calendar days

Geological and geophysical applications

  • n/a

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Commercial Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • n/a

Commercial Discovery Applications on frontier lands

  • n/a

Library Requests

  • 90% of requests responded to within one working day

Library Requests

  • 724 requests: 98% of requests responded to within one working day
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