ARCHIVED - National Energy Board Service Standards Results 2011-2012

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Service Standards Service Standard Results 2011-12

Reasons for Decision

  • 80% of Reasons for Decision completed within 12 weeks following a public hearing
  • 80% of Environmental Assessment Reports completed within 12 weeks following a public hearing

Related NEB Reasons for Decision released within two weeks of receipt of the Government Response or decision from the Minister on the Environmental Assessment

Reasons for Decision

  • 14 decisions: 93% completed within 12 weeks
  • 0 decisions

Export/import authorizations

  • 100% of new oil and/or petroleum orders processed within two working days
  • 100% of new NGL orders processed within two working days
  • 100% of all natural gas import and export orders processed within two working days

Electricity export permits

  • Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days
  • Category B (complexity of issues considered moderate): 80% of decision released within 90 calendar days

Export/import authorizations

  • New oil and/or petroleum orders
    14 received: 100% processed within two working days
  • New NGL orders
    7 received: 100% processed within two working days
  • Natural gas import and export orders
    181 received: 100% processed within two working days

Electricity export permits

  • Category A: 13 received: 100% of decisions released within 40 calendar days
  • Category B: 2 received: 0% of decisions released within 90 calendar days

Landowner Complaints

  • Respond with initial course of action: 100% responded to within ten calendar days

Landowner Complaints

  • 4 files: 100% responded to within ten calendar days

Onshore Pipeline Regulations, 1999 audits

  • 80% of draft audit reports sent to the audited company within eight weeks of completing field work
  • 80% of final audit reports sent to the audited company within eight weeks of receiving the company’s comments on the draft report

Onshore Pipeline Regulations, 1999 audits

  • 2 audits: 0% of draft audit reports released within eight weeks of field work completion
  • 1 final audit report: 100% of the final audit reports completed within eight weeks of receiving the company’s comments on the draft report

Financial audits

  • 80% of draft financial reports sent to the audited company within eight weeks of completing field work
  • 80% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Financial audits

  • 1 draft financial report: 100% of draft financial reports sent within eight weeks of completing field work
  • 3 final financial audit reports: 100% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Non-hearing Section 58 applications

  • Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days
  • Category B (complexity of issues considered moderate): 80% of decisions released within 90 calendar days
  • Category C (complexity of issues considered major): 80% of decisions released within 120 calendar days

Non-hearing Section 58 applications

  • Category A: 2 received: 100% of decisions released within 40 calendar days
  • Category B: 14 received: 79% of decisions released within 90 calendar days
  • Category C: 10 received: 60% of decisions released within 120 calendar days

Canada Oil and Gas Operations Act applications

Well drilling applications

  • 100% of decisions rendered within 21 calendar days of receiving a complete application

Geological and geophysical applications

  • 100% of decisions rendered within 30 calendar days of receiving a complete application

Canada Oil and Gas Operations Act applications

Well drilling applications

  • 2 received: 100% of decisions rendered within 21 calendar days

Geological and geophysical applications

  • 2 received: 100% of decisions rendered within 30 calendar days

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Commercial Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • 0 received

Commercial Discovery Applications on frontier lands

  • 0 received

Library Requests

  • 90% of requests responded to within one working day

Library Requests

  • 1,560 requests: 95% of requests responded to within one working day
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