ARCHIVED - National Energy Board Service Standards Results 2013-2014

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Service Standards Service Standard Results
2013-14

Hearing Recommendations / Decisions

Other than section 52, 58 or 58.16

  • 80% of Reasons for Recommendation/Decision completed within 12 weeks following a public hearing (other than section 52, 58 or 58.16)

For section 52, 58 or 58.16

  • 100% of Reasons for Recommendation/Decision completed no later than 15 months after the Board's determination that the application is complete (for section 52, 58 or 58.16)

Hearing Recommendations / Decisions

Other than section 52, 58 or 58.16

  • 4 decisions: 100% completed within 12 weeks following a public hearing

For section 52, 58 or 58.16

  • 7 decisions: 100% completed within 15 months after Board's determination that the application is complete

Export/import authorizations

  • 100% of new short-term oil and/or petroleum export orders processed within two working days
  • 100% of new short-term NGL export orders processed within two working days
  • 100% of all short-term natural gas import and export orders processed within two working days

Electricity export permits

  • Category A(complexity of issues considered minor): 80% of decisions released within 40 calendar days following the completion of the Notice of Application/Directions on Procedures period
  • Category B (complexity of issues considered moderate): 80% of decision released within 90 calendar days following the completion of the Notice of Application/Directions on Procedures period

Export/import authorizations

  • New short-term oil and/or petroleum export orders - 17 received: 100% processed within two working days
  • New short-term NGL export orders - 3 received: 100% processed within two working days
  • Short-term natural gas import and export orders - 170 received: 98% processed within two working days

Electricity export permits

  • Category A: 6 received: 100% of decisions released within 40 calendar days
  • Category B: 0 received

Landowner Complaints

  • Respond with initial course of action: 100% responded to within ten calendar days

Landowner Complaints

  • 10 files: 100% responded to within ten calendar days

Onshore Pipeline Regulations and Processing Plant Regulations audits

  • 80% of draft audit reports sent to the audited company within twelve weeks of field work completion
  • 80% of final audit reports sent to the audited company within twelve weeks of receiving the company’s comments on the draft report

Onshore Pipeline Regulations and Processing Plant Regulations audits

  • 6 audits: 100% of draft audit reports released within twelve weeks of field work completion
  • 6 final audit reports: 100% of the final audit reports completed within twelve weeks of receiving the company’s comments on the draft report

Financial audits

  • 80% of draft financial reports sent to the audited company within eight weeks of completing field work
  • 80% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Financial audits

  • 2 draft financial reports: 100% of draft audit reports released within 8 weeks of completing field work.
  • 2 final financial audit reports: 100% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Non-hearing Section 58 applications

  • Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days
  • Category B (complexity of issues considered moderate): 80% of decisions released within 90 calendar days
  • Category C (complexity of issues considered major): 80% of decisions released within 120 calendar days

Non-hearing Section 58 applications

  • Category A: 1 received: 100% of decisions released within 40 calendar days
  • Category B: 26 received: 96% of decisions released within 90 calendar days
  • Category C: 12 received: 100% of decisions released within 120 calendar days

Canada Oil and Gas Operations Act applications

Well drilling applications

  • 100% of decisions rendered within 21 calendar days of receiving a complete application

Applications to alter the condition of a well

  • 100% of decisions rendered within 21 calendar days of receiving a complete application

Geological and geophysical applications

  • 100% of decisions rendered within 30 calendar days of receiving a complete application

Canada Oil and Gas Operations Act applications

Well drilling applications

  • 2 received: 100% of decisions rendered within 21 calendar days

Applications to alter the condition of a well

  • 7 received: 100% of decisions rendered within 21 calendar days

Geological and geophysical applications

  • 2 received: 100% of decisions rendered within 30 calendar days

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Commercial Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • 0 received

Commercial Discovery Applications on frontier lands

  • 0 received

Library Requests

  • 90% of requests responded to within one working day

Library Requests

  • 1196 requests: 95% of requests responded to within one working day
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