Emergency Management Information Consultation - Concordance Table

The National Energy Board consulted with Canadians from April to June 2015 on what information would be useful for the public to understand emergency management preparedness and response. The feedback sought was on the topics of:

  • Public expectations on what the Emergency Procedures Manual (Manual) should contain.
  • Specific emergency management information that would assist the public in being assured that risks are managed.

Much of the emergency management information that the public requested is contained in federally legislative requirements for an Emergency Management Program or EMP. This Program is to anticipate, prevent, manage and mitigate conditions during an emergency. An EMP includes:

  • the identification and analysis of potential hazards
  • the evaluation and management of risks associated with all hazards
  • emergency procedures manual(s) (or emergency response plans) and other supporting documents
  • liaising with agencies that may be involved in an emergency situation
  • taking all reasonable steps to inform all persons who may be associated with an emergency response activity on the pipeline of the practices and procedures to be followed
  • having a continuing education program for the police, fire departments, medical facilities, other appropriate organizations and agencies and the public residing adjacent to the pipeline to inform them of the location of the pipeline, potential emergency situations and the safety procedures to be followed in case of an emergency
  • procedures for the safe control or shutdown of the pipeline system in the event of an emergency
  • response equipment
  • training on the emergency procedures and emergency equipment
  • a verifiable capability to respond to an emergency demonstrated through emergency response exercises.

The following Concordance Table shows where the topics from the feedback received fit within the EMP.

Public Responses and Emergency Management Program Elements

Public Responses on Better Understanding and Transparency of Emergency Response Preparedness Emergency Management Program Elements

1. Demonstrate consideration for all four pillars of EM


This Program is organized as a management system with elements and processes in a Plan - Do - Check - Act Cycle for continual improvement. The EMP is integrated with other programs such as the Integrity, Damage Prevention, Environmental Protection, Security and Safety Programs.

Management system elements include:

  • Policy and commitment
    • Leadership and commitment
    • Policy and commitment statements
  • Planning
    • Hazard identification, risk assessment and control
    • Legal requirements
    • Goals, objectives and targets
    • Organizational structure, roles and responsibilities
  • Implementation
    • Operational Control-Normal Operations
    • Operational Control-Upset or Abnormal Operating Conditions
    • Management of Change
    • Training, Competence and Evaluation
    • Communication
  • Documentation and Document Control
  • Checking and Corrective Action
    • Inspection, Measurement and Monitoring
    • Investigation and Reporting Incidents and Near-Misses
    • Internal Audits
  • Records Management
  • Management Review

2. Emergency response is timely

3. Manual Update frequency

4. Annual Preparedness Report Posted on website

5. Public able to see emergency processes, policies and procedures e.g.:

  • Goals and Policies;
  • Hazard identification and Consequence Analysis Processes;
  • Emergency Planning Zone Process;
  • External Communication process;
  • Training Program;
  • Incident Management System; and
  • Emergency Response Process.

6. There will be constant monitoring of pipeline routes and the assurance of pipeline shut down at first sight of a potential problem; proper testing will be completed on an annual basis by utilities on potentially weak or penetrable sections of pipeline; and that the results of these activities are regularly communicated to local emergency personnel (including maintenance and repair schedules).

7. Verification of contractor capabilities and resources on regular basis


8. First responder training process

Training Program

Training must be done at all levels internal to the company as well as with first responders. An important component is utilizing a range of exercises and drills.

9. Training and exercises should be provided for all personnel who may have a role in emergency response

10. Improvements to ongoing exercises (both full-scale and tabletop) and facilitated access for municipal officials in exercises conducted elsewhere

11. Exercises and training in all conditions

12. EM program that aligns with the BC Emergency Response Management System


Liaison with the agencies that may be involved in an emergency response on the pipeline is required.  In addition, consultation with those agencies is also required in developing and updating the emergency procedures manual.  This is an opportunity to discuss roles and responsibilities, capabilities, resources, communications amongst other topics.

13. More coordination between Company and municipal emergency management staff

14. Response equipment availability

15. Agreements in place with first responders

16. MOUs to facilitate shared access to emergency resources where possible

17. Response capabilities are available internally and under contract (including response times and limitations that could cause delays)

18. Walk-throughs of rights of way with pipeline and municipal staff to review equipment locations, control points, etc.

19. Manual updates shared with municipalities and first responders

Informing all Relevant Persons

All reasonable steps are taken to inform all persons who may be associated with an emergency response activity on the pipeline of the practices and procedures to be followed and make available to them the relevant information that is consistent with that which is specified in the emergency procedures manual.

20 . Risk communications process

Continuing Education Program

Companies must develop a continuing education program for police, fire departments, medical facilities, various agencies and the public adjacent to the pipeline to inform them of the location of the pipeline, potential emergency situations involving the pipeline and the safety procedures to be followed in the case of an emergency.

21. Annual public meetings scheduled

22. Manual available to public on website with details on procedures for public to take to safeguard themselves.

23. Public consultation and education to ensure public awareness and confidence in emergency measures

24. Public awareness of EPRP and Manual at high consequence sites (HCSs) such as hospitals, seniors’ facilities, high-rises, schools, places of mass assembly

25. Information regarding most likely situations/types of events and possible outcomes should be shared with communities that may be impacted by an emergency

26. New property owners are informed of pipeline and EPRP (includes Manual)

27. More knowledge on types of crude oil and their consequences

Hazard Identification and Consequence Analysis

The Emergency Management Program is based on a management system that manages risk. Identification of the hazards and potential hazards leads to an analysis of likelihood of occurrence and potential consequences. This helps set in place the controls to prevent, manage and mitigate the hazards and risks.

28. Risk management for fire

29. Modelling the fate and behaviour of spilled materials

30. Comprehensive hazard risk vulnerability impact analysis must be completed with input from all that may be impacted

31. Comprehensive risk assessments that fully analyze the range of socio-economic and environmental consequences of worst-case oil spill scenarios as well as the cumulative effects of smaller, more frequent, oil spill incidents

32. How the command centre is established and linked to municipal and other on-site centres and agencies

Incident Management System

Several different systems are used in Canada.  Working with local authorities is required to determine the best one in each area.

33. Improved co-ordination of command and control structure at incident sites

34. Which EM activities are conducted by the company versus first responders (Roles)

Emergency Response Plan (ERP)

An emergency procedures manual includes roles and responsibilities in the event of an emergency, response procedures, contact lists and relevant documentation including contact lists, maps, agreements, and forms and records.

35. Role of municipalities and first responders

36. Manual is region specific in content

37. Response plans for each risk scenario (worst case)

38. Natural disaster response (flooding, wildfire, earthquake)

39. Detailed maps and product lists are included

40. Air monitoring capability and procedures

41. Hazardous materials details (include MSDS sheets) and storage facility location

42. Increased use of tactical plans for areas of higher risk (such as waterways)

Emergency Procedures Manual(s) Supporting Documents

Supporting documents may include, but are not limited to, various plans, procedures, guidelines, guides and job aids.

43. Emergency/evacuation plans for High Consequence Sites should be developed collaboratively

44. Pipeline shutdown is possible with appropriate procedures and automatic valves

45. Enhanced control point mapping

46. Emergency evacuation and compensation procedures (include collaboration with other agencies)

47. Locations of private and public drinking water sources, wells and intakes

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